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Frequently Asked Questions

What is required to rent a car?

To rent a car, it is essential to have a credit or debit card. When you go to pick up the vehicle, you must present:

  • The voucher or eVoucher that confirms the rental payment.
  • The main driver's credit card, which must have sufficient balance for the security deposit.
  • A valid driver's license for all drivers, issued at least 12 months ago, sometimes 24 months ago.
  • A passport or other identification documents required by the rental agency.
How old do I need to be to rent a car?

To rent a car, most companies require the driver to be between 21 and 70 years old. If you are under 25 or over 70, please note that an additional fee may apply.

Is it possible to rent a car without a credit card?

Until recently, renting a car without a credit card was unthinkable, but the situation has changed. Many rental companies, including major international names like Avis, Dollar, and Hertz, now allow customers to pay and leave a deposit using a debit card, as long as it is Visa or MasterCard.

If you do not have a credit card, it is important to check the payment policies in the rental company's Terms and Conditions section before making a reservation to ensure that they accept debit cards.

How can I modify or cancel my reservation?

You can modify or cancel your reservation through the link provided here. Please note that it will not be possible to get a refund if the cancellation is not made before the rental period begins, in accordance with iGetonboard Srl's conditions. Additionally, the amount already paid will not be reusable for future reservations.

What does the car rental price include?

In most cases, the car rental cost covers Theft Protection, Collision Damage Waiver (CDW), local taxes, airport fees, and road taxes. Any extras, such as the young driver fee, additional driver fee, or one-way rental fee, must be paid at the time of vehicle pick-up. These extra costs are clearly indicated during the booking process. Bringing your own child seat or GPS can be a way to reduce additional expenses. For complete details on what is included in the price, it is advisable to read the Terms and Conditions carefully.

Can I book a car in someone else's name?

Yes, it is possible to make a reservation in someone else's name, provided all requirements are met. Be sure to correctly enter the main driver's details during the booking process.

What happens if I change my plans?

If you have booked a car through iGetonboard, you have the flexibility to modify or cancel your reservation without any additional costs up to 48 hours before the scheduled pick-up time of the vehicle. Furthermore, if you add the "Cancellation Protection" package, you can cancel up to 2 hours before your rental.