After rent

Understanding charges from Car Rental Company

There are several reasons you might see a charge from your car rental company.

Upon vehicle pickup, you will be required to pay the rental cost (if not already done online) and any additional services you choose, such as satellite navigation or child seats.If you opt for our comprehensive insurance package, the cost of the insurance will be included in the price you pay at the time of booking. If you decide to add insurance at the counter instead, you will pay directly to the rental company.After the rental period, additional costs such as refueling, any parking fines, or damages to the vehicle that were not previously identified may be charged.All these costs will be detailed in the documents you receive at the end of the rental, although some expenses like fines or tolls may be notified later.If after reviewing the documents, the charges are not clear to you, visit our website and enter your booking details. Fill out the provided form and we will review your case, HERE

Can I get a refund if I Return the car early?

Unfortunately, we cannot refund you for the unused rental time.

We would have committed to you for the entire duration of the booking, and the rental company would have expected the car to be used for the full period. They would have planned their vehicle and parking needs based on the original reservation.

How do I return the car?

The rental company's address is listed on the voucher. If you need more details, we recommend asking the counter staff when you pick up the car. The car will likely be inspected upon return, or if staff are not available, you may need to drop the keys in a designated box.We advise you to keep all the documents that were provided to you.

What happens if the rental car is Damaged or Stolen?

If the rented vehicle is damaged or stolen, you must contact the provider as soon as possible. You can find their contact number on your voucher and in the rental agreement. If your rental does not include Damage Liability Waiver and Theft Protection, and you do not have personal insurance coverage, you will be responsible for the full value of the vehicle.

When will my Security Deposit be returned?

The timing for the return of the security deposit varies by provider. Some may return the deposit immediately after you return the vehicle, while others may take several days or even weeks. Additionally, if there are any charges or if the vehicle has sustained new damage, the rental company may deduct these costs from your deposit before returning it. The rental agreement usually outlines all terms and conditions related to the deposit, including the timeline and method of return.

If it has been several weeks and you are still waiting for the return of your security deposit, we recommend checking your bank account, as it's possible that the deposit amount has already been released. Typically, when the deposit amount is released, it may not immediately appear as a transaction.