Other Question

Why was I charged by the rental car company? Is there a refund if I return the car early?

If you return the rented car earlier than the agreed date, you generally will not receive a refund for the unused days. This is because the vehicle was reserved for you for the entire duration of the rental. Consequently, our total coverage insurance also does not offer refunds under these circumstances.

Can I return the car later than the initially scheduled return time?

If you are unable to return the vehicle at the agreed-upon time, it is important to notify the rental car company. Most providers offer a grace period of one to two hours, during which you can return the vehicle without any additional charges. However, if you return the vehicle after this grace period, you are likely to be charged for an extra day, plus a late return fee.

What can I do if the price at the time of pickup is different from what was indicated on the voucher?

Your voucher confirms the amount you should pay at the time of picking up the vehicle. If, upon collection of the car, the provider requests payment for items not specified in the voucher, or attempts to sell you something against your will, please send us a message for assistance.

Where can I find iGetonboard when I arrive at the pickup location?

Upon arriving at the airport or any other pickup location, follow the pickup instructions provided in your voucher. At the top of the voucher, you will also find the name and logo of the rental provider you need to look for.

iGetonboard.com is a car rental booking website and does not own a fleet of vehicles nor operate any rental offices. We do not own any cars and do not have any rental locations. The rental car will be provided by the company listed as the "provider" during the booking process and on your voucher.

What should I do in case of a breakdown or accident?

If the rented car breaks down, you should contact the breakdown assistance service provided by the rental company. You can find their contact details in the rental agreement you signed when picking up the vehicle. Additionally, you should contact the rental provider to inquire about the procedure for replacing the car.

In the event of an accident, if there are any injuries, the first step is to call emergency services. After ensuring medical help is on the way, contact the police, and then inform your car rental supplier.